Shipping and Delivery
We care about getting your Raido Surf products to you as fast as possible, in a way that doesn’t cost the earth. That’s why we work together with Sendle*.
They are Australia’s first 100% carbon-neutral delivery service, and of course, Australian owned.
* We use Australia Post for express shipping and international orders (as this is not available by Sendle in our area).
1. Do you offer free shipping?
Yes, we sure do!
Shipping is free for all orders above $99 within Australia. Free shipping will automatically be applied to your shopping cart at the checkout. For any orders below $99, we charge a flat rate of $9.95 within Australia.
2. Do you offer Express shipping?
We know when the surf is pumping, you need your gear ASAP.
At the checkout, you are able to select the Express Post option for a flat rate of $15.00. We ship your order within 1 business day, and your order will be delivered in 1 to 4 business days*.
*Please note we cannot refund the postage cost if Australia Post does not deliver within this timeframe.
3. How do I track my order?
With every order, you'll receive an email notification with the details to track your parcel.
You can also enter it here:
- AU orders: please enter your tracking number here https://try.sendle.com/tracking
- Express and International orders: please enter your tracking number here https://auspost.com.au/mypost/track/#/search
4. Can I pick my order up?
If you want the flexibility to pick your parcel up whenever you like, you can. It makes sense to us and the environment not to ship it.
When you finalise your order online, select 'Pick up Order'. You will receive a notification when your order is ready to pick up, usually the same or next business day.
You can pick up in one of our pick up locations.
Opening hours: Mon - Fri: 9.30 am - 4.30 pm | Sat - Sun: 9.30 am - 1 pm. Closed on Public Holidays
5. When will my order arrive?
All orders will be processed by us on the same or next business day.
- 1 - 3 business days to Brisbane, Sydney and Adelaide
- 3 - 5 business days to Melbourne
- 3 - 7 business days to Tasmania
- 7 business days to Perth
*The estimates of average delivery times are based upon information provided by our shipping carriers. For the most up to date delivery estimate, please check the tracking number found on your shipping confirmation email.
6. Do you ship internationally?
Yes, we ship worldwide with Australia Post as their prices are very competitive.
The shipping costs to each country vary and will be shown at checkout upon selection of your country. International fees start from $10 (New Zealand) and from $15 for other countries.
Please note that any import duties, charges and taxes are not included in our costs. Those fees are your responsibility to pay.
Your tracking number will be provided in the confirmation email, and you can track your order at https://auspost.com.au/mypost/track/#/search. Please allow 5 - 25 working days for your order to arrive.
7. Help, my delivery address is wrong!
We’ve all done it…
Email us straight away and we will see if we can change it! Unfortunately, once your order is picked up by a courier, we cannot change any information. If the parcel is returned to us, we will notify you.
8. Is it possible my parcel did not arrive?
If you have not received your parcel within 30 days (in Australia), please let us know via email@example.com.
For international orders, please allow up to 60 days.
9. What if I was not home when they delivered?
All good! Our couriers will leave your parcel if they deem it to be safe. If not, they will bring it to your post office or local newsagent. Please check your tracking number that you received via email to see where you can find your parcel (don't forget to check your junk/spam folder).
We are thrilled with the delivery providers we work with and are confident your parcel will arrive in the timeframe as mentioned above. If for some reason your package arrives later, we cannot be held responsible for the delay. Thank you for understanding enjoy the ride!